Terms & Conditions

This document sets forth the terms and conditions of your agreement with North Shore Gas, and you for the Pipeline Protection Program (PPP).

  1. If you suspect a gas leak, leave the house immediately and call the North Shore Gas Emergency number from outside your home to obtain service under the PPP program: 866-556-6005.
  2. PPP is only available to: (a) residential utility customers of North Shore Gas; (b) with gas bill accounts that are current; (c) who own the dwelling unit; (d) who have 1¼ inch diameter or smaller piping; (e) whose dwelling unit is separately metered from any other dwelling units; and (f) whose dwelling unit is located in a structure with three or fewer dwelling units. Each program contract applies to one dwelling unit. You may not transfer this contract or your rights or obligations under this contract.
  3. Under PPP, a North Shore Gas service technician, or other authorized contractor, will inspect and repair the source of the leak(s) on exposed pipes and appliance connectors inside your home at no charge up to $300 per leak incident during the contract term, subject to the terms, conditions, limitations and exclusions in this contract.
  4. You will be charged $2.95 per month for this service. Your charges for this service will appear on your North Shore Gas bill and will be due when your utility payment is due. Your first payment will constitute acceptance of these terms and conditions.
  5. To be covered by this agreement gas piping must be ½- to 1¼-inch diameter pipe of a type certified by the American Gas Association, National Fuel Gas Code or the National Fire Protection Association. It must be installed to meet local, state and federal codes and must satisfy both the appliance manufacturer's requirements and North Shore Gas requirements for safe and proper installation. In addition, the piping must be in proper operating condition without need of repair at the time you enroll in PPP. Examples of gas piping code violations, which are not eligible for service, include cast iron pipe, plastic pipe or the lack of a gas shutoff valve located within six feet from a gas appliance. Some code violations can be corrected at an additional cost.
  6. Before accepting any piping for coverage under the Program, North Shore Gas reserves the right to make an on-site inspection of the piping and to restrict coverage for certain types of gas piping systems due to non-availability of gas fittings.
  7. IN THE EVENT YOU NOTIFY NORTH SHORE GAS OF ANY MATERIAL DEFECTS IN GAS FITTINGS OR SERVICE PROVIDED HEREUNDER WITHIN 30 DAYS OF THE DATE THE SERVICES ARE PERFORMED, AS YOUR SOLE AND EXCLUSIVE REMEDY, WE WILL REPAIR OR REPLACE THE DEFECTIVE GAS FITTINGS OR RE-PERFORM THE SERVICE AT NO COST TO YOU. NORTH SHORE GAS MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES OF ANY KIND AND HEREBY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NORTH SHORE GAS: TOTAL LIABILITY TO YOU UNDER THIS CONTRACT SHALL IN NO CASE EXCEED $300.00 PER LEAK INCIDENT. IN NO EVENT SHALL NORTH SHORE GAS BE LIABLE TO YOU FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES REGARDLESS OF THE THEORY OF RECOVERY, BE IT IN TORT, CONTRACT, STRICT LIABILITY OR INDEMNITY.
  8. Service response timing shall be determined by scheduling priorities that consider public safety, health, welfare, existing work loads, nature of service and prevailing weather conditions. In no event will North Shore Gas be liable for delays in performing the services caused by labor difficulties, acts of war, acts of God, terrorism or other events beyond the reasonable control of North Shore Gas. North Shore Gas employees will generally perform services. However, North Shore Gas may, in their sole discretion, use qualified contractors to fulfill all or any part of North Shore Gas' obligations under this agreement. Repairs will be performed during regular business hours, 7:30 a.m. to 4:30 p.m. Monday through Friday. If repairs cannot be completed within such hours, the repair services will be completed on the next available business day during regular business hours. North Shore Gas shall have no obligation to perform repair services where performance would expose repairing personnel to dangerous or unhealthy conditions.
  9. All gas piping covered by the program must be readily accessible and exposed (not located behind walls, in ceilings, under floors or underground [see the specific exclusions below for more information]). In general, coverage includes gas piping located after the meter up to the gas appliance connection(s), subject to all of the limitations and exclusions in this contract. North Shore Gas will not expose unexposed piping. In the event that you chose to expose piping that is not readily accessible, you will be responsible for any damage caused or costs incurred to expose the piping, and you will be solely responsible for any restoration or restoration costs (examples of customer restoration costs include plaster, drywall or ceiling repairs).
  10. All work must be performed by a North Shore Gas technician or authorized contractor. Credit will not be issued for any work or material covered under PPP not installed by North Shore Gas or its authorized contractor.
  11. PPP covers normal wear and tear, but not gas fittings or service work required as a result of abuse, intentional damage, customer negligence, vandalism or other criminality, war, terrorism, or as a result of casualty or acts of God including, fire, freezing, flooding or earth movements.
  12. North Shore Gas will not be responsible for replacing any gas piping that is not correctly sized for the gas appliances supplied by the piping.
  13. Gas fittings may be replaced with an equivalent make, type or style.
  14. PPP service contract payments must be paid when due to maintain uninterrupted coverage. Payments are posted to your account in the following order: 1) PPP program, 2) past-due utility charges, 3) current utility charges, 4) auxiliary products and services. All contracts 60 days in arrears will be automatically canceled.
  15. North Shore Gas reserves the right to change pricing or other terms upon at least 30 days' written notice. Written notice of pricing changes shall be made pursuant to notification on your North Shore Gas monthly billing statement specifying the effective date of the change in pricing.
  16. Specific Exclusions: Only exposed piping is eligible for repair. The following gas piping is excluded from coverage: corrugated stainless steel tubing; underground gas piping; gas piping in or to mobile homes; gas piping to and in outbuildings not attached to the primary location; gas piping in any facility used for commercial purposes; exposed gas piping located in crawl spaces and other spaces that are difficult to gain access to; gas piping located in the common areas of multi-unit buildings; gas piping located on rooftops or attics when there is no floor or no conventional access; gas piping involved in tampering with utility facilities or the theft of gas; copper gas piping; and gas piping larger than 1¼ inches in diameter. Devices or equipment utilized to regulate gas pressure and gas boosters are not covered. Repairs to appliances are not included, except North Shore Gas will perform repairs to (but not replacement of) pilot tubing.
  17. TERM OF SERVICE, RENEWAL. Coverage commences seven (7) days after the date of this enrollment packet. THE COVERAGE WILL RENEW ON A MONTHLY BASIS THEREAFTER BY YOUR PAYMENT OF THE MONTHLY CHARGE WHEN DUE, UNLESS YOU CANCEL THE CONTRACT, NORTH SHORE GAS ELECTS NOT TO RENEW YOUR CONTRACT, OR NORTH SHORE GAS CANCELS YOUR CONTRACT OR THE PROGRAM. Coverage is prepaid. Failure to pay the monthly service charge will result in a lack of coverage for the month related to that charge.
  18. CANCELLATION. You may cancel the contract at any time for any reason by notifying North Shore Gas in writing of the cancellation to PPP P.O. Box 81431, Chicago, IL 60681-0431 or by calling 866-556-6004. Should you cancel within the first 30 days of enrollment, you will receive a full refund. If you cancel within the first 30 days of coverage and repair work has been performed, you will receive a full refund of premiums paid and North Shore Gas will bill you for the cost of materials and repair work at the then-current rates. Cancellations at any other time will result in a refund of any service contract payments for coverage periods that have not commenced. Cancellations will cancel coverage beginning the first day of the calendar month immediately following the date the cancellation is received by North Shore Gas. If you move to a new location this contract shall continue at the new location unless you notify North Shore Gas of the cancellation or unless you do not qualify for the program at the new location. North Shore Gas may cancel this contract or elect not to renew the contract at any time for any reason or no reason whatsoever. If your contract is cancelled by North Shore Gas for a material misrepresentation on your part, we are entitled to demand payment for the cost of any service performed and gas piping and/or pipe fittings provided. Cancellations by North Shore Gas shall be made in writing and shall be effective on the date set forth in the written notice. In the event North Shore Gas cancels the contract for reasons other than fraud or material misrepresentation and you have paid the monthly charge for a period of coverage subsequent to the cancellation date, North Shore Gas will refund such monthly charge.
  19. This contract represents the complete and exclusive statement of the agreement between the parties, which supersedes all prior proposals, oral or written, and all other prior communications between the parties relating to the subject matter of this contract. If any section, subsection, term or provision of this contract or the application thereof to any party or circumstance shall, to any extent, be held invalid or unenforceable, the remainder this contract and the application of such section, subsection, term or provision to parties or circumstances other than those to which it is held invalid or unenforceable shall not be affected thereby, and shall be valid and enforceable to the fullest extent permitted by law.
  20. The PPP provider is North Shore Gas. North Shore Gas is located at P.O. Box 81431, Chicago, IL 60681-0431.
  21. This Agreement shall be construed and enforced in accordance with the laws of the State of Illinois, without regard to any law of conflicts that may direct the application of the laws of another jurisdiction. The parties irrevocably submit themselves itself to the jurisdiction of the state and federal courts sitting in Chicago, Illinois with regard to any controversy in any way relating to the execution, delivery or performance of this contract. The parties further agree that any and all actions founded upon such controversies shall be brought and prosecuted exclusively in such courts and nowhere else.
  22. North Shore Gas may transfer this contract or its rights or obligations under this contract.