If your question is not answered here, or if you'd like more information,
please contact us.
- What is Quick Payment?
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With Quick Payment, you can pay your North Shore Gas bill with your credit card, debit card or checking account.
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- How does Quick Payment differ from Automatic Payment?
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With Automatic Payment, you still receive a monthly billing statement through the mail. Payments are automatically deducted from your bank account each month.
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When will my payment show up on my North Shore Gas account?
- Quick Payments made before 12:00 p.m. (noon) CT on a regular business day will post to your account after 7:00 p.m. CT that same day.
- Quick Payments made after 12:00 p.m. (noon) CT on a regular business day, or on a weekend or holiday, will post the next business day at approximately 7:00 p.m. CT
- A pending payment will be posted to your account in real-time. This will stop a scheduled disconnection if not already in progress.
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- Is there another way to pay immediately by credit card, debit card or checking account?
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You can also pay with Quick Payment over the phone by calling 866-556-6004.
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- Can a payment be made on a rotary or pulse phone?
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Sorry, no. The system requires a touch-tone phone. If you don't have a touch-tone phone, you can pay online, or call us at 866-556-6004 to speak to a customer service representative. They can then transfer you to a BillMatrix agent to take your payment over the phone.
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- What credit cards do you accept?
- The BillMatrix system accepts Visa, MasterCard, Discover and American Express.
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- Why do I need to register for online access before I can pay?
- For your protection, registration is required to verify the identity of the person making the request.
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- Can I pay several different accounts?
- Yes. You can pay multiple accounts.
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- How do I get a printed receipt?
- Print out the confirmation screen as a receipt for your records. It contains a confirmation number that you can reference if you have any questions or problems with your payment.
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- Can I make a payment on behalf of a friend or relative?
- You can make a payment on behalf of another person only if their account is
associated with your online profile. You can make a
payment over the phone by calling 866-556-6004.
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- Can I be charged for non-sufficient funds (NSF)?
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Yes. The same rules apply to checking account
payments as a regular check. In fact, if you had a NSF with North Shore Gas in the
past 12 months, and you want to pay online, you will only be allowed to pay by
credit card.
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- Can I pay more than the amount due on my bill?
- Yes, you can pay more than the amount due. This would result in a credit on your next bill. An example of where you might want to do so, is if you plan to be out of town for a couple of months and won't be able to make your payments.
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