Following are the answers to some questions that are asked quite often. If they don't
hit on what you need to know, or if you'd like further information,
contact us.
The only time you need to be available is if we need to gain access to
an inside meter or if we need access to a gated or locked area. In most
cases, the meters are located on the outside of the building where there is
access.
Is there a cost associated with opening a new account?
Yes. There is a small fee for an employee to read the meter and
turn on the gas when establishing service. Normal work hours are
Monday through Friday, 7:00 a.m. to 4:00 p.m.
Can I sign up for the Budget Billing Plan at the time that I request
a new account?
Yes, in most cases. We will review the last 12 months of actual usage
and provide you with a quote for your monthly average. If you are moving
to a recently built home, we will ask you several questions about the
home to obtain an appropriate usage estimate.
Yes. The online billing option is gaining in popularity. This option is
referred to as E-bill. We have
contracted with Check-Free, an Internet leader in online billing, to provide
this customer service.
