North Shore Gas Customer Connection
Ideas, advice and news from North Shore Gas   •   May 2020
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COVID-19 Update

As conditions surrounding COVID-19 continue to change, we remain committed to providing the safe and reliable energy you depend on. We have taken additional steps to keep you and our employees safe while supporting our communities.

Learn more about what we're doing →
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Financial assistance available

You may be having trouble paying your natural gas bill as a result of COVID-19. Assistance is available through the through the Low Income Home Energy Assistance Program and our Share the Warmth program for eligible customers, based on the last 30 days of income. Community Action Partnership of Lake County is now taking applications over the phone.

Learn about the program and if you qualify →
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Report gas emergencies with one touch

We continue to respond to natural gas emergencies, and our crews follow CDC guidelines to keep you safe in the process. If you smell an odor like rotten eggs, it might be natural gas. Get out of the building or the area immediately, then call our emergency number at 866-556-6005. You also can call in an emergency with the click of a button on our app, 24/7. Anytime. Anywhere.

Download mobile app now →
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Safe digging

Before you pick up your shovel this spring, call JULIE at 811 at least two business days in advance to have your natural gas lines located, for free.

Learn how to stay safe →
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Teach kids about natural gas

Our e-SMARTkids website offers fun learning activities to explore while you and your family stay at home. Learn about natural gas through interactive games, experiments, stories and more.

Start exploring now →
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