We understand circumstances sometimes make it difficult to keep up with your bills. That's why we offer a Short-Term Payment Plan and Minimum Payment Option to allow customers to maintain service while they pay off past-due balances.
Short-Term Payment Plan
The Short-Term Payment Plan helps eligible customers catch up on their bills over several months. The plan allows you to pay a portion of your past-due balance while paying your current bill.
You Are Eligible For A Short-Term Payment Plan If:
- You are a residential or small business customer with an active account.
- You are not currently on a payment plan to pay off a past-due balance.
Other Things You Should Know
- Your request to enroll in a Short-Term Payment Plan can be denied if you still owe money on a previous payment plan with us.
- If you do not make the payments under your Short-Term Payment Plan, your service may be disconnected.
Minimum Payment Option
If you are not eligible for a Short-Term Payment Plan and are facing service disconnection, you can maintain service by making a payment under the Minimum Payment Option. The Minimum Payment Option is offered from April through September to customers who receive a disconnect notice.
You do not need to formally enroll or contact us to participate in the Minimum Payment Option. If you receive a disconnect notice, simply look for the Minimum Payment Option amount on the notice and follow the instructions on how to make your minimum payment.