If you cannot pay your energy bill due to financial difficulties, one of our flexible payment arrangement plans or energy assistance options may help.
Payment arrangement self-service options
For fastest service, we offer self-service options to make a payment arrangement. Our self-service options are available at your convenience and offer the same terms as those provided by calling us. All options are available 24 hours a day, seven days a week.
North Shore Gas app
Contact us if you prefer to call
(Monday - Friday: 7 a.m. - 7 p.m., Saturday: 7 a.m. - 3 p.m.)
Energy assistance options
Financial assistance to help eligible customers pay their energy bills.
Percentage of customer’s income program available for eligible customers.*
*Eligible customers can choose either a LIHEAP grant or PIPP, but not both.
Company- and customer-funded heating grants.
Contributions to our Share the Warmth program help others with their natural gas bills.
Special rights for income-eligible customers.
Medical certificates can prevent service disconnection for qualified customers.
Assistance for military families facing hardship when a home’s primary occupant is in active military service.
Notification to a third party if your account becomes past due.