elderly couple looking at bills with laptop and calculator

Payment arrangements and energy assistance

If you cannot pay your energy bill due to financial difficulties, one of our flexible payment arrangement plans or energy assistance options may help.

Payment arrangement self-service options

For fastest service, we offer self-service options to make a payment arrangement. Our self-service options are available at your convenience and offer the same terms as those provided by calling us. All options are available 24 hours a day, seven days a week.

Online
North Shore Gas app

Contact us if you prefer to call

866-556-6004 (Monday - Friday: 7 a.m. - 7 p.m., Saturday: 7 a.m. - 3 p.m.)

Energy assistance options

Energy bill grants

Low Income Home Energy Assistance Program

Financial assistance to help eligible customers pay their energy bills.

Percentage of Income Payment Plan (PIPP)

Percentage of customer’s income program available for eligible customers.*
*Eligible customers can choose either a LIHEAP grant or PIPP, but not both.

Share the Warmth

Company- and customer-funded heating grants.

Help others stay warm

Contributions to our Share the Warmth program help others with their natural gas bills.


Special circumstances

Illinois Clean Jobs Energy Act

Special rights for income-eligible customers.

Medical certificate process

Medical certificates can prevent service disconnection for qualified customers.

Illinois Patriot Plan

Assistance for military families facing hardship when a home’s primary occupant is in active military service.

Third-party energy bill notifications

Notification to a third party if your account becomes past due.