Contact us


Leave area immediately and call us from a safe location:
If we respond to a natural gas leak call and no one is present, we shut off gas for safety reasons.

Customer service


  • Questions, comments, concerns
  • Response in 1 to 2 business days
  • Not for emergencies/outages
  • Email customer service


Residential service
866-556-6004 (Monday - Friday: 7 a.m. - 7 p.m., Saturday: 7 a.m. - 3 p.m.)

Servicios al Cliente
866-556-6003 (Lunes - Viernes: 7 a.m. - 7 p.m., Sabado: 7 a.m. - 3 p.m.)

Business center

TDD line
866-556-6007 (Monday - Friday: 7 a.m. - 7 p.m.)

Call before you dig
Julie before you dig800-892-0123

Gas theft hotline


Customer service
North Shore Gas
Attn: Customer service
200 E. Randolph St.
Chicago, IL 60601-6302

Bill payment
North Shore Gas
P.O. Box 6050
Carol Stream, IL 60197-6050

Other service contacts

Payment arrangements
Use self-service options to make payment arrangements on your past-due balance.

Suppliers and contractors
Get information about providing products and services to our company.

Senior vice president - customer service
Provide customer service feedback or report unresolved service problem.

Property damage or injury claim form
Request a review of your claim.

Automobile damage claim form
Request a review of your claim.

Frequently asked questions
Read our questions and answers to self assist.

Join our online customer community.