North Shore Gas understands the financial challenges families face when a primary occupant is deployed for military service. To help customers, we follow the Illinois Patriot Plan.
The Illinois Patriot Plan was enacted to assist military families who may be facing hardship when the primary occupant has been called to active military service by the governor (Illinois National Guard), Congress or the President of the United States (Armed or Reserve forces).
Under the Illinois Patriot Plan, a residence where the primary occupant is on deployment and having difficulty paying their gas bill cannot be disconnected from gas service or charged any late fees for non-payment during the deployment period. However, the customer is still responsible for the full balance on the account when the deployed primary occupant returns home. This rule only applies to bills incurred during the time period when the service person is deployed, and not to previous balances.
In order to be eligible for this program, you must notify the company about the Active Duty status of a primary occupant by filling out and submitting the registration form and meeting the following criteria:
- Gas service is on
- Residential premise - up to a three flat
- Primary occupant must be on active duty
- Must complete & submit registration form
If an extension of active duty is given, the company must be notified again. You will be notified by mail if you are accepted or denied for the program. If you have questions about the program, please contact us.