Bill inserts

Stay informed

Each month, we include helpful information with your bill — from newsletters to program updates and other announcements. These inserts highlight account options, energy-saving tips and ways to stay safe around natural gas. Our goal is to help customers make informed choices about their energy service.

Monthly bill inserts

Below is everything sent with your bill, including our Customer Connection newsletter.

2026
Nov.	What’s that smell?
Oct.	Customer Connection
Sep.	Natural gas pipeline safety
Aug.	Customer Connection
June	Customer Connection
May	Questions about natural gas piping
April	Customer Connection
March	Natural gas pipeline safety For rates in effect as of Jan. 1, 2025 for North Shore Gas Service Classification (Rate) 1 Customers For rates in effect as of Jan. 1, 2025 for North Shore Gas Service Classification (Rate) 2 Customers
Feb.	Customer Connection
2025
Dec.	Customer Connection
Nov.	What’s that smell?
Oct.	Customer Connection
Sep.	Natural gas pipeline safety
Aug.	Customer Connection
June	Customer Connection
May	Questions about natural gas piping
April	Customer Connection
March	Natural gas pipeline safety For rates in effect as of Jan. 1, 2025 for North Shore Gas Service Classification (Rate) 1 Customers For rates in effect as of Jun. 1, 2025 for North Shore Gas Service Classification (Rate) 2 Customers
Feb.	Customer Connection
2024
Dec.	Customer Connection
Nov.	What’s that smell?
Oct.	Customer Connection
Sep.	Natural gas pipeline safety
Aug.	Customer Connection
June	Customer Connection
May	Questions about natural gas piping
April	Customer Connection
March	Natural gas pipeline safety
Feb.	Customer Connection Changes to your natural gas bill For rates in effect as of Feb. 1, 2024 for North Shore Gas Service Classification (Rate) 1 Customers For rates in effect as of Feb. 1, 2024 for North Shore Gas Service Classification (Rate) 2 Customers

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