If your question is not answered here, or if you'd like more information,
please contact us.
- Can the meter be read on a weekend or holiday?
-
We currently do not read meters on weekends or holidays. We are able to
read meters Monday through Friday from 8 a.m. to 4:30 p.m.
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- Can I have the meter read at a specific time of day?
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At this time, we read the meter on the date requested and are not
specific to a time of day.
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- How much notice is required to obtain a reading?
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A 24-hour notice is required. If you need to have the reading taken on
a Monday, please notify us by the preceding Friday.
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- Do I need to be home at the time of a reading?
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The only time you need to be available is if we need to gain access to
an inside meter or if we need access to a gated or locked area. In most
cases, the meters are located on the outside of the building where there is
access.
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- Is there a cost associated with opening a new account?
-
Yes. There is a small fee for an employee to read the meter and
turn on the gas when establishing service. Normal work hours are Monday through Friday, 7:00 a.m. to 4:00 p.m.
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Can I open a new account, even though I have a previous unpaid
balance?
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A new account may be opened if you are able to pay your unpaid balance,
or if a payment plan is arranged.
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- Can I complete a start, stop or move service request on the app?
- Yes. Download the app to begin your request.
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