We’re here to help
As natural gas prices continue to rise nationwide due to factors such as high demand this past winter,
a current lower-than-average storage inventory, and colder temperatures in April, we want you to know
we’re here to help. We offer tips, programs and resources to help you manage your energy costs.
Bill payment assistance
Low Income Home Energy Assistance Program (LIHEAP)
Administered by the Community Action Partnership of Lake County (CAPOLC), LIHEAP provides financial assistance
to help income-eligible customers pay their energy bills.
Customers are encouraged to call 847-249-4330 or go to the CAPOLC website to apply.
If customers are having difficulty paying their bill, we will work with them to arrange a payment plan.
Share the Warmth
Administered for North Shore Gas by CAPOLC, Share the Warmth
provides heating grants to income-eligible customers. Eligible customers can receive grants of up to $200 on their bills.
Customers are encouraged to call 847-249-4330 or go to the CAPOLC website to apply.
If customers are having difficulty paying their bill, we will work with them to arrange a payment plan.
Reconnection fees waived
Reconnection fees for qualifying low-income customers will be waived through June 30, 2022.
However, any balance due must be repaid before reconnection.
Payment plans
Residential customers who have fallen behind on their bills are eligible for a payment plan. For low-income households that participate in
LIHEAP, deferred payment arrangements are available for 18 months with a 0% down payment.
For all other residential customers, deferred payment arrangements are available for 18 months with a 25% down payment. Customers can apply
online, with the
North Shore Gas app,
or by calling 866-556-6004,
through July 31, 2022.
Budget Billing
Budget Billing spreads out seasonal variations in your energy bill over 12 months.
While you still pay for all of the energy you actually use, Budget Billing gives you more consistent monthly bills.
Have your account number ready and sign up on the North Shore Gas
app
or online.
Energy Efficiency
The North Shore Gas Energy Efficiency Program provides energy-saving solutions and rebates for your home, apartment building or business.
Learn about free energy-saving tips, products and rebates for residential and
business customers.
Additional ways to save
We offer additional tips and resources to manage your energy costs and save money by using energy more efficiently in your
home or business.
